Frequently Asked Questions

If you don't find the answer you're looking for don't hesitate to call us at 1-888-893-5218

Of course! Just reach out to us at 1-888-893-5218 and we will have you sorted.
No problem at all, just give us a call or a book a diagnostic service online and we’ll have our expert technician get the matter right on track. And also, expect a quote the very same day before any work begins on your device.
Absolutely! If your phone has managed to go down the drain despite your carefulness, the chances of our technicians not being able to fix it are next to none.
Let’s just say that if you come to us with any member of the Apple family, Xpressfix will offer a dozen repair options for any of these devices. Just browse the repair options and click away whatever you need.
Well, it would be nice of you to do that because that will help us expedite the process of repairing your phone, and in turn it will help you only. But don’t bother doing it if you’re not comfortable giving in details in advance, we understand you, trust us, we do. In such a case just please remember to include your contact information and a summary of whatever problems you’re facing with your device. Thus we will be able to return your phone as soon as possible.
You know what? This is where Xpressfix kills all the competition in the market, we have the heart and confidence to offer you a lifetime warranty on our repairs. Such is the quality of our work.

Payment Related Questions.

We accept all major credit cards (Visa, MasterCard, Discover, and American Express), as well as any debit card that has a Visa or MasterCard logo on it. If you desire, you may also use PayPal.
Your card will be charged within 24 hours prior to shipment of your device.
Your invoice is automatically emailed to you just after you finished your order. If you have accidently lost this email, please just call our toll free number 1-888-893-5218 and a representative will be glad to resend your invoice via email.
Your invoice is automatically emailed to you just after you finished your order. If you have accidently lost this email, please just call our toll free number 1-888-893-5218 and a representative will be glad to resend your invoice via email.

What about Mail in Repairs and Shipping?

Our repair centre is located in Orlando, FL. You will receive an e-mail with the shipping address upon checking out for your repair.
Don’t worry; we’ve got our own SIM cards to test the phone with. There’s absolutely no question of you sending in your SIM Card along with your phone.
Well, as much as we hate asking for it, the fact remains that we do need your pass code for obvious reasons— that is to check certain functionalities of the device such as the camera, Wi-Fi, Bluetooth, etc. And if you do not wish to reveal your pass code to us, we wouldn’t be able to vouch for complete functioning of your phone.
Of course! We do that all the time whenever one of our loyal customers has asked for it. Just call at our helpline number and have our service representative arrange for it. Also note that we can’t be held accountable in case of lost package during transit back to the customer if the return transit mode has been provided by you in the form of own shipping label or shipping account.
Do not worry about that at all, please just call on our helpline number and speak to the service representative for the required arrangements. Payments have never been a hold-up between us and our awesome customers.
The repairs come with a lifetime warranty, now that essentially means that if there are any repair related issues at any given time, feel free to buzz us up and everything will be taken care of. Repair services can’t get any better than this, right?

Issues related to Water Damage

No. What the water damage service essentially does is get the phone/device functioning completely with replacing/repairing all the required parts except the water damage sensor.
Repairing/replacing the logic board is one of those rare parts of the device that can’t be included in the service because of its high cost. If, through diagnosis, it is found that the logic board has been damaged beyond repair, our technicians will return the device and your money will be refunded.
Do not hesitate to send in your device regardless of what kind of liquid it was dropped into. However it is known that salt water is highly corrosive for electronic devices, but it is no reason for you not to send it in for a free diagnosis. If our technicians ascertain that the phone can’t be recovered to its former state, you will pay nothing. So we don’t see any problem for you to just get your device checked with us.
Please do! As we said earlier there’s no harm getting it checked because it won’t cost you a penny! Just call on our helpline, speak to our service representative and have it arranged.
Well, after having survived the ordeal, and we understand how stressful it might be for you, do not try to switch on the phone because that might result in a grave short circuit. Now, the next thing to do would be to simply send in your device to us and let us handle the mess. The quicker we receive it the better odds we have to get it fixed.
In the rarest of rare cases the device may actually light up and start working after having been dried out, but the odds are not in your favour at most times. Rather it is likely that the device maybe secretly forming residue deposits or being corroded slowly which would make the repair process at a later point of time very difficult indeed. We suggest that you send in your device ASAP as that will improve the possibility of restoring it back to normalcy.
Yes. The reason for that one function to be not working on your device maybe because of a combination of things. For example, if your home button is not functioning properly, the issue may be caused by the home button flex, the lower dock connector assembly, the Logic board, or any combination of the three since the phone was water damaged. Since the phone has been water damaged, a different set of rules of operation apply when it comes to service and repair of the same, which is exactly why we provide a customized water damage service plan.
We generally take something between 24 and 72 hours to repair your phone back to new depending on the extent of damage. The given time estimate may however differ depending on the damage caused. But don’t worry we don’t like to keep your phone away from you for way too long.
Well in that case, with our heartfelt apologies cause we understand the pain you’ve to go through with a new phone, we refund the payments made towards the repair services minus the cost of return shipping. Just in case you do not wish to see your old dead phone back again or do not want to pay for the return shipping charge, Xpressfix can recycle the savaged parts of your device at zero cost.
Yes. Absolutely! Do not worry about post repair issues with your phone that was caused by the initial water damage.
After the repair’s done, and you’re still facing issues related to the initial water damage that was repaired by us, then fret not, it will be covered under the lifetime warranty. However the warranty does not include damages caused by subsequent water exposure or any kind of accidental damages.

Glass & LCD Breaking Issues

Yes, any non responsiveness your phone is suffering due to a drop will be corrected with the Glass & Digitizer repair, as the Digitizer that is being replaced is the part responsible for all touch functionality. Check out our glass replacement article to learn more about broken glass and the repair process.
If you think there are any dead pixels, or the screen has turned white or is bleeding, then you will need the LCD and Glass repair service because the LCD has suffered irreparable damage.
Yes. The entire glass face will be replaced by the glass replacement service.
Definitely! All parts that are repaired or replaced are covered under the lifetime warranty that Xpressfix offers. However any subsequent damage to the phone after the repair has been done will not be covered under the warranty.

Originality Issues

It would be interesting, if you already didn’t know, that Apple Inc. isn’t a manufacturer themselves, what they essentially do is design the components and outsource the manufacturing to various companies in China where they are assembled too. Thus, it strikes out the option of having our parts supplied by Apple Inc. but our vendors go through the exact same OEM specifications and even our expert technicians, more often than not, can’t tell the dissimilarity.

Where are we Located?

Certainly we have retail outlets in three different locations in and around Orlando, FL that are dedicated to meet your repair service requirements to the best of their abilities. Check out our store locator to find a Xpressfix near you, also feel free to talk to our service representative through our helpline number for further queries.
Not to brag about our expertise in repairing devices, but the fact remains that most repairs are done in 30 minutes or even less sometimes. And you thought all you could get in 30 minutes was Pizza. The only repair that may need a longer period of time is the water damage repair services, and that usually takes something between 24 to 48 hours.
No, all prices regardless of where you get your device fixed or how you choose to avail our services are the same. We believe in One service, One price.

Why Choose XpressFix

Pick and drop

Too many things to be done in life and so little time, isn’t it? We understand your lack of time better, thus we come to you.

Free Diagnosis

Unlike doctors, we diagnose your device’s health at absolutely no cost. And there are no terms and conditions about it.

Easy Appointments

If you Call us now, we will get you an appointment with our expert right away.

Low Price Guarantee

You won’t find quality professional time for your devices at a lower price than this.

Superior Warranty

Xpressfix offers warranty that’s unbeaten in the market, a Lifetime warranty. Unbelievable, right?

Why Choose XpressFix

Testimonials

Hear out what they have to say about us

 

  • “I have used XpressFix for both personal repairs and for my company's repairs, they have exceeded my expectations across the board. I never write any reviews, but their prompt and quality of service has really encouraged me to share with others. Great job and thank you!” .
    Nick Dyroff client Nick Dyroff, Orlando, FL
  • “Great service and very reasonable price! They fixed my Samsung 4s phone in 30 minutes and saved me hundreds of dollars if I had to replace my phone. The phone wouldn't charge due to broken charge connection in the phone. They have earned my business, so glad I found them.”
    Joanne Wellborn Jolin client Joanne Wellborn Jolin, Orlando, FL
  • “Awesome customer service and can fix anything!”—
    Alison Tillman Client Alison Tillman, Orlando, FL

Need Help Contact Us

If what you’re looking for isn’t here, we are just a Call away. 1-888-893-5218

Contact Us
Sending
  • Whats Everyone Talking about